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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that during high-demand periods, processing times may be slightly extended.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
United States & Canada: 5–15 business days
International Shipping: 7–15 business days
Delivery times are estimates and may vary depending on customs clearance, carrier delays, or local postal services.
We may offer free shipping promotions from time to time. These offers will be clearly indicated on our website when available.
Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.
We are not responsible for customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by:
Carrier delays
Customs processing
Weather or natural events
Incorrect shipping information provided by the customer
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply to reship the order.
We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly.
If your order arrives damaged, please contact us within 48 hours of delivery at:
📧 support@begrounded.ca
Please include:
Your order number
Photos of the damaged item
Photos of the packaging
We will review your request and assist you as quickly as possible.
If you have any questions regarding shipping, please contact us at:
📧 support@begrounded.ca
